Aphrodita braided crochet sandals in off white leather women shoes

SHIPPING INFORMATION & FEES

• STANDARD GROUND (US): FREE ON ALL ORDERS OVER $95 IN THE US. $15 ON ORDERS UNDER $95.
• 3 DAYS (US): $35
• 2 DAYS (US): $45
• OVERNIGHT (US): $75
• WORLDWIDE RATES (CANADA, UK, EU, ASIA & OCEANIA): UPS & DHL WORLDWIDE RATES WILL BE OFFERED AT CHECKOUT (2-10 BUSINESS DAYS). FREE SHIPPING DOES NOT APPLY WORLDWIDE.

Orders placed after 12:00 p.m. ET (noon) are processed the following business day Monday through Friday. Holiday and Weekend
orders are processed the following business day.

• PLEASE NOTE: FOR INTERNATIONAL ORDERS
  LOCAL DUTIES AND TAXES OF DESTINATION MAY APPLY.

USA RETURN POLICY

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization by using the ACCOUNT CENTER; or by reaching out to our team via email at RETURN@STIVALI.US. Please include in your email:

• The subject bar with "RETURN REQUEST", "EXCHANGE REQUEST", or "STORE CREDIT REQUEST", depending on your case.
• Please include your ORDER #, the NAME the order was placed under, and a phone number so we may contact you if needed.
• If multiple products were ordered in one order, please specify which items you are referencing.
• Please briefly write your reason for requesting so we may understand your situation. We will get back to you within 1-2 business days.
• Once you have your return label, print it, affix it to the outside of the parcel, and drop it off at your courier’s closest location.

And that’s it! You will receive an email when your return is received, reviewed, approved, and your refund has been processed. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. 

• PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED. SHIPPING FEES ARE NON REFUNDABLE.

INTERNATIONAL RETURN POLICY

International customers must cover their own shipping costs. We do not provide shipping labels for international returns or exchanges. Stivali New York is not responsible for packages sent internationally until they are received at our studio. Please email us at RETURN@STIVALI.US with the subject bar “INTERNATIONAL RETURN” or “INTERNATIONAL EXCHANGE” in order to receive support with this process.

USA EXCHANGE POLICY

We accept exchanges for full priced items. We will provide shipping labels for both ways, and no extra fees will be due for the exchange. Please email to EXCHANGE@STIVALI.US with the subject “EXCHANGE REQUEST” to get help and guidance.

Designed in New York and handmade in Colombia.

We believe in sophisticated and ethical products that elevate diversity and empower the people wearing them and the artisans behind them.

We honor this by offering on-demand slow fashion. Handmade in our family's atelier, Stivali New York has over 20 years of crafting experience rooted in passion, tradition and culture. We are shoemakers since 1998.

We are a women’s leather footwear label established in 2016. As an independent brand and small family owned business we are proud and honored to be able to represent a global community behind and in our shoes.

@stivalinewyork | www.stivalinewyork.com | help@stivali.us

To ensure your shoes maintain their beauty and longevity, it’s essential to follow these care instructions. Proper care will keep your leather shoes looking pristine and extend their life.

General Care Tips

Regular Cleaning:

• Use a soft, dry cloth to wipe off dust and dirt after each
  wear.
• For more thorough cleaning, use a damp cloth with mild soap. Avoid soaking the leather.

Polishing:

• Use a high-quality leather polish that matches the color of your shoes.
• Apply the polish with a soft cloth, using small circular motions.
• Buff the shoes with a clean, dry cloth to bring out the shine.

Conditioning:

• Regularly condition your leather shoes to keep the leather soft and supple.
• Use a leather conditioner and apply it evenly with a soft cloth.
• Allow the conditioner to absorb into the leather before wiping off any excess.

Water Protection:

• Leather is susceptible to water damage. Apply a waterproofing spray to protect your shoes.
• Reapply the spray every few months or after exposure to wet conditions.

Specific Care Instructions

Storing:

• Store your leather shoes in a cool, dry place away from direct sunlight.
• Use shoe trees to maintain their shape and prevent creases.
• Keep your shoes in a breathable fabric bag to protect them from dust.

Handling Wet Shoes:

• If your shoes get wet, stuff them with newspaper to absorb the moisture and help maintain their shape.
• Let them air dry naturally at room temperature. Avoid using direct heat sources like hair dryers or heaters.

Scuff Marks:

• Use a leather conditioner or a specialized leather repair cream to treat scuff marks.
• Gently rub the product into the scuff mark until it fades.

Special Considerations

Patent Leather:

• Clean patent leather shoes with a damp cloth and mild soap.
• Use a patent leather cleaner to restore shine and remove scuffs.

Suede and Nubuck:

• Brush regularly with a suede brush to remove dirt and keep the nap looking fresh.
• Use a suede cleaner for stains and apply a protective spray designed for suede and nubuck.

Final Thoughts

Taking proper care of your Stivali New York leather shoes will ensure they remain a stylish and functional part of your wardrobe for years to come. If you have any specific questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Stivali New York. Enjoy your beautiful leather shoes!

Cattle leathers have beauty marks/freckles/moles/scars, just as we do. In part, that is also the beauty of leather, each piece is unique, special and has history.

That said, the leathers we use are a by product of the food industry. Here at Stivali, style and comfort are undoubtedly important in our design process but they do not rank highest in our curation process. Maintaining an ethical mindset is always the biggest inspiration behind our collections. The way in which Stivali weaves sustainability and design into stylish footwear is always with consideration of our morals, the environment and you.

Everything starts with our materials. We have worked with 100% Colombian leather since our beginnings in 1998 and continue to choose authentic leather over faux alternatives. The debate over vegan and synthetic leather has been long and confused, straying away from the truth of the matter: vegan leather comes at a significant environmental cost.

Polyurethane and polyvinyl chloride (PVC) undergoes an intensive chemical process in effort to mimic leather. Both plastics require plactizers and phthalates (which are harmful and toxic) and are derived from fossil fuels, releasing nitrogen and carbon into the atmosphere. In addition, both plastics take hundreds of years to biodegrade and are more likely to end up in landfills as their quality worsens quicker. Fashion brands are quick to green-wash vegan leathers as a sustainable alternative to their buyers, as even the word “vegan” ignites an association to the diet and lifestyle.

Genuine leathers are natural products of the planet and therefore biodegrade entirely and much quicker. A by-product of the food industry, our leathers are a solution to wasted materials rather than a new addition to an on-going problem.

From the beginning design phases to our showroom to their new owner, we make sure to carefully curate an ethical experience. After choosing your favorite new booties, they’ll be wrapped in entirely biodegradable packaging.

For every pair of shoes, we want to ensure our customer transparency and as little environmental impact as possible. At Stivali, we not only strive to cater elevated footwear but ease our carbon footprint as well.

Stivali handcrafts women footwear and accessories in Colombia at the Guarin family’s atelier. Where quality is treasured, along with a revived appreciation into traditional skills. Handcrafting shoes to last generations.

Stivali believes that footwear should be both, sophisticated in form and ethical to wear. Thus, the brand is proud to honor family values. The way Stivali honors families’ legacies is by offering products and services conceived in family, revealing our operations transparently, and by creating aspirational yet attainable and wearable collection handmade by artisans in Colombia