SIZE GUIDE

STIVALI is known for its shoemaking expertise and unrivaled craftsmanship. Every pair is carefully engineered for unparalleled comfort, however sizing may vary depending on the unique design of each style.

Roll over your size below to find the perfect fit.

SHIPPING DETAILS & FEES

 * For orders shipping to Alaska, Hawaii, and Puerto Rico, please note only ground shipping is available

Shipping Details

Orders placed after 4:00 p.m. ET are processed the following business day Monday through Friday. Holiday and Weekend orders are processed the following business day.

**PLEASE NOTE: ITEMS MAY BE SHIPPED SEPARATELY BASED ON AVAILABILITY.

**SALE ITEMS ARE SHIPPED FOR FREE ALSO; BUT THEY DO NOT QUALIFY FOR RETURN.

Shipping Delivery Times

Additional Information

• Orders cannot be shipped to international, APO/FPO and P.O. Box addresses.
  • All orders are subject to credit and address verification.
  • For your protection overnight shipping may require a customer signature upon delivery.
  • Shipping addresses are limited to one address per order.
  • You will be notified via e-mail if the merchandise you have ordered is not available for immediate shipment

RETURNS

We want you to love your STIVALI purchase. If you are not satisfied with your purchase, please return it for prompt credit. We accept returns via mail to our warehouse and in person at STIVALI boutiques. Items must be unworn, unused and include all tags, parts and accessories. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable.

* Sale and customized merchandise are final sale and are not eligible for returns, exchanges or price adjustments.

RETURN INSTRUCTIONS

1. PACK IT UP
Pack the item(s) securely in the original product packaging.
Affix the prepaid UPS mailing label to the outside of your package.

2. DROP IT OFF
Give your package to your local UPS driver or take it to a UPS drop-off location.
You will receive a return confirmation email once we receive your package.
Allow up to 7 business days for processing from the date of receipt and up to 30 days for your credit card company to process your credit.

Can't find your size? We provide made to order options.   Our estimated shipping time for made to order is between 7 to 15 business days.  No additional price.

Simply select "MADE TO ORDER", when out of stock, place your order and email us your size at - handmade@stivali.us

That is it! We will take it from there, and handmake your shoes in our Stivali atelier in Colombia, specially for you!