Questions & Answers with Stivali New York
Our shoes are designed in Brooklyn, NY and handcrafted at our Atelier, by our team in Colombia.
We offer made-to-order options for an additional cost. Please email firstname.lastname@example.org with the product name, colorway, your shoe size and personal information to begin processing your custom order.
We are happy to give more information on our products or style advice. Contact us via email@example.com or message us on Instagram.
We currently offer free shipping for orders placed to the US or Canada. We can also ship world-wide, shipping fee would be applied depending on the country.
All of our shoes are made with 100% Colombian, authentic leather. We continue to choose genuine leathers over synthetic alternatives because of the negative impact that faux leathers have on our environment. Our shoes are a by-product of the food industry, as a solution to our growing waste issue rather than adding to it with plastic leathers that do not biodegrade.
That product has most likely not yet been uploaded to our website. We may be able to place a custom order for an additional fee. Otherwise the product may be out of season. Please contact firstname.lastname@example.org for further inquiries about a specific product.
Our estimated shipping time is between 2-5 business days. If you have questions about the progress of your order please contact email@example.com.
If you need to make any changes or cancel your order, please contact us immediately at firstname.lastname@example.org. Once an order has shipped, we cannot make any changes.
Please email email@example.com regarding any issues with an order and we will provide you with a shipping label. Please make sure that your items are eligible for a return, were not walked in, damaged in your care, etc.