RETURNS, EXCHANGES & REFUNDS

Stivali New York offers returns for store credit or exchange. We accept and offer full refunds on a per case basis of unworn, undamaged, unused product. We reserve the right to refuse returns on a per case basis. 

If you wish to apply for return we must receive an email within 14 days of the delivery date. We are a family operated business that does not carry a large amount of stock. Our collections are limited therefore we absolutely cannot accept and restock orders after 14 days. Upon receiving approval for a return or exchange the item must be shipped to us within 7 days. Please email EMAIL with the subject bar RETURN REQUEST with your order number. Instructions are located under our Request a Return or Exchange section of this page. 

In the email please state your name, order number, and reason you would like to return. We will respond within 48 hours.

• Items must be returned in new and unused condition. All promotional materials including the shoe box and paper must be included in the return.
• We cannot accept returns on shoes that have been worn or used for promotional reasons of any sorts.
• A 15% restocking fee will be deducted from your refund or store credit, due to the nature of our brand's business model. 

Stivali New York reserves the right to refuse any returns that are deemed non returnable. Stivali New York reserves the right to refuse any unauthorized return or shipment to us. Please do not send items back to us until you have received written confirmation from a member of the Stivali New York team. Please only use the label that is provided for you by Stivali New York so we can track your return as smoothly as possible.

Stivali New York is a family owned and operated brand. We provide high quality beautiful handcrafted leather boots and shoes. To align with our sustainability goals and our business goals we currently only keep small amounts of stock on location therefore we must review all returns per case. We are always willing to fully process a return for STORE CREDIT so you will be able to pick a new product to love. We are always available to assist you via email and Instagram Direct Messenger to ensure all your questions are answered prior to purchase in regards to sizing, fit, colors, etc. This allows us to have a high rate of customer satisfaction.

 * Sale and customized merchandise are final sale and are not eligible for returns, exchanges or price adjustments.

RETURNS POLICY

Please follow these guidelines to ensure the process goes smoothly for you and for us.

1. Please email EMAIL with the subject bar RETURN REQUEST or EXCHANGE REQUEST, depending on your case. Please include a phone number we may contact you at in the email.
2. Please include your ORDER #, the NAME the order was placed under, and the email associated with the purchase if it is different from the email you are sending the request from. 
3. If multiple styles or items were ordered in one order please specify which items you are referencing. 
4. Please write 1-3 lines in regards to your reason for requesting so we may understand your situation.
5. Allow 48 hours for us to respond and find a resolution. We will respond with the next steps of the process including pre-paid shipping labels and any instructions. 
6. When we process your return once it is received and evaluated at our fulfillment center then we will refund your original payment method minus charges previously outlined, a 15% restocking fee. You will see your refund within 7 business days of reception of your returned items or a tracking number for your new item in the case of an exchange.
7. Allow up to 7 business days for processing from the date of receipt and up to 30 days for your credit card company to process your credit.