Dramen western cowboy boots in off white leather womens shoes
Free shipping on orders over $95 in USA
Free 30 days exchanges and returns in USA
Free store pickup
OVERALL FIT
Upper smooth leather in off white/ivoryRubber outsole
Western bootsSemi-pointed toeStacked leather-wrapped heelGenerational artisanal stitching
Heel Height: 2"Calf Circumference: 14.9"Calf Height: 13.6"Arch Circumference: 8.98"Foot Width: 3.06"
• All measurements are based on a size US 7/EU 38 shoe. There may be slight measurement variations based on size
SHIPPING
SHIPPING INFORMATION & FEES
- STANDARD GROUND (US): FREE ON ALL ORDERS OVER $95 IN THE US. $15 ON ORDERS UNDER $95.
- 3 DAYS (US): $35
- 2 DAYS (US): $45
- OVERNIGHT (US): $75
- WORLDWIDE RATES (CANADA, UK, EU, ASIA & OCEANIA): UPS & DHL WORLDWIDE RATES WILL BE OFFERED AT CHECKOUT (2-10 BUSINESS DAYS). FREE SHIPPING DOES NOT APPLY WORLDWIDE.
Orders placed after 12:00 p.m. ET (noon) are processed the following business day Monday through Friday. Holiday and Weekend
orders are processed the following business day.
- PLEASE NOTE: FOR INTERNATIONAL ORDERS
LOCAL DUTIES AND TAXES OF DESTINATION MAY APPLY.
EXCHANGE & RETURNS
USA EXCHANGE POLICY
We accept exchanges for full priced items. We will provide shipping labels for both ways, and no extra fees will be due for the exchange. Please email to EXCHANGE@STIVALI.US with the subject “EXCHANGE REQUEST” to get help and guidance.
USA RETURN POLICY
We gladly accept returns of UNWORN merchandise within 30 days of delivery except sale items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization by using the ACCOUNT CENTER; or by reaching out to our team via email at RETURN@STIVALI.US. Please include in your email:
- The subject bar with "RETURN REQUEST", "EXCHANGE REQUEST", or "STORE CREDIT REQUEST", depending on your case.
- Please include your ORDER #, the NAME the order was placed under, and a phone number so we may contact you if needed.
- If multiple products were ordered in one order, please specify which items you are referencing.
- Please briefly write your reason for requesting so we may understand your situation. We will get back to you within 1-2 business days.
- Once you have your return label, print it, affix it to the outside of the parcel, and drop it off at your courier’s closest location.
And that’s it! You will receive an email when your return is received, reviewed, approved, and your refund has been processed. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.
- PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED. SHIPPING FEES ARE NON REFUNDABLE.
INTERNATIONAL RETURN POLICY
International customers must cover their own shipping costs. We do not provide shipping labels for international returns or exchanges. Stivali New York is not responsible for packages sent internationally until they are received at our studio. Please email us at RETURN@STIVALI.US with the subject bar “INTERNATIONAL RETURN” or “INTERNATIONAL EXCHANGE” in order to receive support with this process.
LEATHER CARE
To ensure your shoes maintain their beauty and longevity, it’s essential to follow these care instructions. Proper care will keep your leather shoes looking pristine and extend their life.
General Care Tips
Regular Cleaning:
- Use a soft, dry cloth to wipe off dust and dirt after each
wear. - For more thorough cleaning, use a damp cloth with mild soap. Avoid soaking the leather.
Polishing:
- Use a high-quality leather polish that matches the color of your shoes.
- Apply the polish with a soft cloth, using small circular motions.
- Buff the shoes with a clean, dry cloth to bring out the shine.
Conditioning:
- Regularly condition your leather shoes to keep the leather soft and supple.
- Use a leather conditioner and apply it evenly with a soft cloth.
- Allow the conditioner to absorb into the leather before wiping off any excess.
Water Protection:
- Leather is susceptible to water damage. Apply a waterproofing spray to protect your shoes.
- Reapply the spray every few months or after exposure to wet conditions.
Specific Care Instructions
Storing:
- Store your leather shoes in a cool, dry place away from direct sunlight.
- Use shoe trees to maintain their shape and prevent creases.
- Keep your shoes in a breathable fabric bag to protect them from dust.
Handling Wet Shoes:
- If your shoes get wet, stuff them with newspaper to absorb the moisture and help maintain their shape.
- Let them air dry naturally at room temperature. Avoid using direct heat sources like hair dryers or heaters.
Scuff Marks:
- Use a leather conditioner or a specialized leather repair cream to treat scuff marks.
- Gently rub the product into the scuff mark until it fades.
Special Considerations
Patent Leather:
- Clean patent leather shoes with a damp cloth and mild soap.
- Use a patent leather cleaner to restore shine and remove scuffs.
Suede and Nubuck:
- Brush regularly with a suede brush to remove dirt and keep the nap looking fresh.
- Use a suede cleaner for stains and apply a protective spray designed for suede and nubuck.
Final Thoughts
Taking proper care of your Stivali New York leather shoes will ensure they remain a stylish and functional part of your wardrobe for years to come. If you have any specific questions or need further assistance, please don't hesitate to contact our customer service team.
Thank you for choosing Stivali New York. Enjoy your beautiful leather shoes!
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