Stivali New York is a family-owned and operated brand. We provide high quality premium handcrafted leather boots and shoes. To align with our sustainability goals and our business goals we currently only keep small amounts of stock on location therefore we must review all returns per case. We are always happy to fully process a return for a 100% Store Credit so you will be able to pick a new product to love. Else, we are happy as well to process a Refund to the original payment method, minus a 15% restocking fee.

In order to accept and process refunds products must be unworn, undamaged, unused, and in their original packaging. We reserve the right to refuse returns on a per-case basis.

If you wish to apply for a return we must receive an email within 14 days of the delivery date. Our collections are limited therefore we cannot accept and restock orders after 14 days. Upon receiving approval for a return or exchange the item must be shipped to us within 7 days. Please email us to "info@stivali.us" with the subject bar "RETURN REQUEST" with your order number. Instructions can be found below on this page

Price	Return Time Frame
Regular Price	14 days of the delivery date
Sale Merchandise	Final Sale

 

In the email please state your name, order number, and reason you would like to return. We will respond within 48 hours.

Items must be returned in new and unused condition. All promotional materials including the shoe box and paper must be included in the return. We cannot accept returns on shoes that have been worn or used for promotional reasons of any sort. A 15% restocking fee will be deducted from your refund. If store credit is preferred a 0% restocking fee applies.

Stivali New York reserves the right to refuse any returns that are deemed non-returnable. Stivali New York reserves the right to refuse any unauthorized return or shipment to us.

We are always available to assist you via email and Instagram Direct Messenger to ensure all your questions are answered prior to purchase in regards to sizing, fit, colors, etc. This allows us to have a high rate of customer satisfaction.

EXCHANGE, RETURN & REFUND INSTRUCTIONS

There are 2 ways to proceed with a return. First, you can process and manage returns on your own at your Stivali New York account. Access your account here: 

• SNY Customer Account Portal

Else, our team will be there for you and help you directly. Please follow these guidelines:

1) Please email us to "info@stivali.us" with the subject bar "RETURN REQUEST", or "EXCHANGE REQUEST", or "STORE CREDIT REQUEST", depending on your case. Please include a phone number we may contact you at in the email.
2) Please include your ORDER #, the NAME the order was placed under, and the email associated with the purchase if it is different from the email you are sending the request from.
3) If multiple styles or items were ordered in one order please specify which items you are referencing.
4) Please write 1-3 lines in regard to your reason for requesting so we may understand your situation.
5) Allow 48 hours for us to respond and find a resolution. We will respond with the next steps of the process including pre-paid shipping labels and any instructions.
6) We will process your return once it is received and evaluated at our fulfillment center.
7) Then we will refund your original payment method minus a 15% restocking fee. You will see your Refund within 7 business days of reception of your returned items; or a tracking number for your new item in the case of an Exchange.
8) If an Exchange is being requested, then no restocking fee is applied.
9) If Store Credit is selected instead, then you will get 100% Credit back from your Stivali shoes returned, to be used online or in person. An email with the information regarding your Stivali Store Credit will be emailed to you.