Katio bootie tan arequipe/ivory leather

SHIPPING INFORMATION & FEES

• STANDARD GROUND (US): FREE ON ALL ORDERS OVER $150 IN THE US. $15 ON ORDERS UNDER $150.
• 3 DAYS (US): $35
• 2 DAYS (US): $45
• OVERNIGHT (US): $75
• WORLDWIDE RATES (CANADA, UK, EU, ASIA & OCEANIA): UPS & DHL WORLDWIDE RATES WILL BE OFFERED AT CHECKOUT (2-10 BUSINESS DAYS). FREE SHIPPING DOES NOT APPLY WORLDWIDE.

Orders placed after 12:00 p.m. ET (noon) are processed the following business day Monday through Friday. Holiday and Weekend
orders are processed the following business day.

• PLEASE NOTE: FOR INTERNATIONAL ORDERS
  LOCAL DUTIES AND TAXES OF DESTINATION MAY APPLY. THEY ARE CHARGED BY THE COURIER COMPANY UPON DELIVERY (They are not factored-in yet and thus not paid at checkout)

USA RETURN POLICY

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization by using the ACCOUNT CENTER; or by reaching out to our team via email at RETURN@STIVALI.US. Please include in your email:

• The subject bar with "RETURN REQUEST", "EXCHANGE REQUEST", or "STORE CREDIT REQUEST", depending on your case.
• Please include your ORDER #, the NAME the order was placed under, and a phone number so we may contact you if needed.
• If multiple products were ordered in one order, please specify which items you are referencing.
• Please briefly write your reason for requesting so we may understand your situation. We will get back to you within 1-2 business days.
• Once you have your return label, print it, affix it to the outside of the parcel, and drop it off at your courier’s closest location.

And that’s it! You will receive an email when your return is received, reviewed, approved, and your refund has been processed. Shipping charges are not refundable and there is a $9.95 per order return fee that covers restocking and postage back to the warehouse. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. 

• PLEASE NOTE: 'FINAL SALE' ITEMS MAY NOT BE RETURNED OR EXCHANGED. SHIPPING FEES ARE NON REFUNDABLE.

INTERNATIONAL RETURN POLICY

International customers must cover their own shipping costs. We do not provide shipping labels for international returns or exchanges. Stivali New York is not responsible for packages sent internationally until they are received at our studio. Please email us at RETURN@STIVALI.US with the subject bar “INTERNATIONAL RETURN” or “INTERNATIONAL EXCHANGE” in order to receive support with this process.

USA EXCHANGE POLICY

We accept exchanges for full priced items. We will provide shipping labels for both ways, and no extra fees will be due for the exchange. Please email to EXCHANGE@STIVALI.US with the subject “EXCHANGE REQUEST” to get help and guidance.

STIVALI NEW YORK

Designed in New York and handmade in Colombia. Stivali New York is a symbol, is sophisticated and is ethical. We envision our footwear as a wearable statement symbol that elevates quality along with comfort. We believe that footwear should be both, sophisticated in design and ethical to wear.

The way Stivali honors its vision is by offering products and services conceived in family along with our artisans, revealing our operations transparently, and by creating aspirational yet attainable and wearable collections. Crafting elevated yet practical shoes to western inspired cowboy boots in our family's atelier. We are shoemakers since 1998.

Cattle leathers have beauty marks/freckles/moles/scars, just as we do. In part, that is also the beauty of leather, each piece is unique, special and has history. As we share in the following video: https://youtu.be/Oy6R3J_1YSA

That said, the leathers we use are a by product of the food industry. Here at Stivali, style and comfort are undoubtedly important in our design process but they do not rank highest in our curation process. Maintaining an ethical mindset is always the biggest inspiration behind our collections. The way in which Stivali weaves sustainability and design into stylish footwear is always with consideration of our morals, the environment and you.

Everything starts with our materials. We have worked with 100% Colombian leather since our beginnings in 1998 and continue to choose authentic leather over faux alternatives. The debate over vegan and synthetic leather has been long and confused, straying away from the truth of the matter: vegan leather comes at a significant environmental cost.

Polyurethane and polyvinyl chloride (PVC) undergoes an intensive chemical process in effort to mimic leather. Both plastics require plactizers and phthalates (which are harmful and toxic) and are derived from fossil fuels, releasing nitrogen and carbon into the atmosphere. In addition, both plastics take hundreds of years to biodegrade and are more likely to end up in landfills as their quality worsens quicker. Fashion brands are quick to green-wash vegan leathers as a sustainable alternative to their buyers, as even the word “vegan” ignites an association to the diet and lifestyle.

Genuine leathers are natural products of the planet and therefore biodegrade entirely and much quicker. A by-product of the food industry, our leathers are a solution to wasted materials rather than a new addition to an on-going problem.

From the beginning design phases to our showroom to their new owner, we make sure to carefully curate an ethical experience. After choosing your favorite new booties, they’ll be wrapped in entirely biodegradable packaging and a portion of each purchase will be donated to a charity of your choosing.

For every pair of shoes, we want to ensure our customer transparency and as little environmental impact as possible. At Stivali, we not only strive to cater elevated footwear but ease our carbon footprint as well.

Stivali handcrafts women footwear and accessories in Colombia at the Guarin family’s atelier. Where quality is treasured, along with a revived appreciation into traditional skills. Handcrafting shoes to last generations.

Stivali believes that footwear should be both, sophisticated in form and ethical to wear. Thus, the brand is proud to honor family values. The way Stivali honors families’ legacies is by offering products and services conceived in family, revealing our operations transparently, and by creating aspirational yet attainable and wearable collections.

Handmade by artisans in Colombia